At DoctorsCareOnline.com, we provide online doctor consultations and digital medical documentation, eliminating the need for physical shipping. However, this Shipping Policy outlines how we deliver our services and digital products.
1. Digital Delivery
Since all our services are online-based, there are no physical shipments involved. Upon successful payment and appointment booking, you will receive:
- Appointment Confirmation via email with consultation details.
- Doctor’s Notes, Medical Letters, or Prescriptions (if applicable) via email after the consultation.
- Follow-up Instructions (if recommended by the doctor) sent digitally.
2. Delivery Time
- Appointment Confirmation: Instant, after successful payment.
- Doctor’s Note & Medical Documents: Within 5 minutes after the doctor’s approval.
- Consultation Reports & Prescriptions: Sent immediately after your consultation, if provided by the doctor.
3. Email & Access Issues
If you do not receive your email confirmation, doctor’s note, or any other digital document, please:
- Check your spam/junk folder.
- Ensure you entered the correct email address during booking.
- Contact our support team at [[email protected]] for assistance.
4. Refund & Cancellation Policy
- Missed Appointments: If you fail to attend your scheduled consultation, you may need to reschedule rather than receive a refund.
- Technical Issues: If you experience technical difficulties and cannot complete your appointment, contact us for rescheduling or refund evaluation.
5. Need Help?
For any concerns about your digital document delivery, please reach out to our customer support team at [[email protected]].