Effective Date: 10th February 2025
At DoctorsCareOnline.com, we are committed to providing high-quality online doctor consultations and medical documentation services. Please read our return and refund policy carefully before booking an appointment or purchasing a service.
1. No Refunds for Completed Consultations
Once a consultation has been successfully completed with a doctor, no refunds will be issued. This applies even if the customer later changes their mind or is unsatisfied with the consultation. Our doctors provide professional medical advice based on the information provided by the patient, and all consultations are final.
2. No Refunds for Delivered Medical Documents
For any medical documents, including doctor’s notes, prescriptions, or medical reports, once the document has been delivered to the customer, no refunds will be provided. These documents are prepared based on the consultation and medical history provided by the patient, making them non-refundable.
3. Cancellations & Rescheduling
- Customers can reschedule their appointment before the consultation begins by contacting our support team.
- Cancellations made before the appointment start time may be eligible for a refund or credit for a future appointment, subject to approval.
- If a customer fails to attend the scheduled appointment without prior notice, no refund will be issued.
4. Refunds for Failed or Unfulfilled Appointments
In the rare case that an appointment cannot be completed due to technical issues, doctor unavailability, or other valid reasons on our end, we will either:
- Offer a full refund to the customer, OR
- Provide an option to reschedule the appointment at no additional cost.
5. Disputes & Chargebacks
If a refund request is disputed via PayPal, credit card, or any other payment provider, we will provide documentation of the completed consultation or delivered medical document. Unauthorized chargebacks may result in legal action or account suspension.
6. Contact Us
For any concerns or refund inquiries, please contact our support team at:
📧 [email protected]
By using our services, you acknowledge and agree to this Return & Refund Policy.